Voice Agent
Answers your phone, takes orders and books appointments — every call, around the clock.
What it does
- Answers calls in a natural voice, introduced honestly as your AI assistant
- Takes orders and captures every detail — items, quantities, names spelled back to confirm
- Books, moves and cancels appointments straight into your diary
- Answers the questions every caller asks: opening hours, prices, availability, directions
- Passes anything unusual to you with a written summary, never a guess
What that looks like
A florist's order line, answered at 7pm on a Sunday: the agent takes the order, confirms the card message letter by letter, books the delivery slot, and the florist finds it all written up on Monday morning.
The three parts, for this one
Every agent is an idea, plus your context, plus your process. Here is how that reads for the voice agent.
- The idea
- “I miss calls when I'm with customers, and every missed call is a missed job.”
- Your context
- Your opening hours, price list, delivery areas, diary, and how you like to speak to customers.
- Your process
- How you take an order today: what you always ask, what you confirm back, what gets written down where.
- The outcome
- Missed calls answered. Orders that used to slip through, taken. Bookings made while you work.
What it needs from you
A week of noticing what callers ask for, your price list, and access to whatever diary or order pad you already use — paper is fine, we build the bridge. Setup takes about two weeks including a trial period where you hear every call before it goes live.
How it's run
- Every call transcribed and summarised to your inbox
- Monthly listening review — we tune what it says from real calls
- Call minutes included to a fair-use cap, then at cost
- Cancellable with a month's notice
What it costs
£1,250 +VAT setup, then from £400 +VAT a month
Includes call minutes to a fair-use cap agreed in your proposal.
There is no buy button here on purpose. What it costs depends on what it has to do, and we would rather find that out than guess: the free audit first, then a short written proposal with a fixed figure, then an invoice if you are happy with it.
Questions people ask about the voice agent
- Will callers know it's an AI?
- Yes — it says so in its first sentence, every call. In our experience honesty converts better than pretending, and it's the right way to treat your customers.
- What happens when a caller needs a human?
- The agent promises a callback and sends you the full context immediately. It never bluffs its way through something outside its brief.
Find out whether it is worth building
Ten minutes on the phone, a written summary by email, and a straight answer — including “not yet”, if that is the honest one.