Case studies
A selection of Salesforce projects spanning multi-cloud transformations, commerce platforms, and data architecture — each grounded in understanding the business before building the solution.
National Trust
Multi-cloud membership and donation platform
Architected a multi-cloud Salesforce solution supporting membership management, donor engagement, and volunteer coordination for one of the UK’s largest conservation charities. Integrated with Azure AIS and ADF.
- Unified member view across channels
- Automated donor journey management
- Integration with Azure data platform
Dyson
Data Cloud evaluation and marketing platform architecture
Evaluated Salesforce Data Cloud against Dyson’s global IoT data architecture, exploring potential for RAG-based AI insights. Delivered Marketing Cloud governance review and Service Cloud optimisation roadmap.
- Data Cloud feasibility assessment for IoT
- Marketing Cloud governance framework
- Service Cloud optimisation roadmap
Graphisoft
B2B and D2C Commerce Cloud with global storefront
Delivered a multi-language, multi-currency Commerce Cloud solution integrated with Salesforce CPQ. Led pre-sales through to production rollout, managing onshore consultants and an offshore delivery team.
- Global B2B and D2C storefront
- CPQ integration for complex pricing
- Multi-language and multi-currency support
Slimming World
Five-cloud Salesforce transformation
Led architecture across five Salesforce clouds to support member engagement, a loyalty programme, e-commerce, and a community platform. Designed Heroku backend services for new mobile applications with MuleSoft API endpoints.
- Five-cloud unified architecture
- Heroku backend for mobile apps
- Member loyalty programme on Loyalty Cloud
Coca-Cola Hellenic
Multi-cloud deployment across European bottling operations
Contributed to a multi-cloud Salesforce implementation incorporating Service Cloud, Commerce Cloud, and a Heroku-built field service and inventory mobile application across European bottling operations.
- Multi-country Salesforce rollout
- Field service mobile application on Heroku
- Integrated inventory management
The Economist
Subscription transformation for a global media brand
Led discovery and design sessions to transform The Economist into a subscription-based offering. Prepared architecture and solution roadmap, instrumental in winning the transformation project.
- Subscription model architecture
- Pre-sales discovery and design
- Transformation roadmap and estimates
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