You invested in Marketing Cloud.
It should be delivering more.
You invested in Marketing Cloud to strengthen your customer engagement. But somewhere between procurement and business as usual, progress stalled.
Your team can’t build campaigns without raising support tickets. Journeys are half-configured. Data extensions are undocumented. And the people who set it up have moved on.
You’re paying enterprise licence fees for a fraction of the platform’s capability. Leadership is asking what happened to the return on investment — and nobody has a clear answer.
This is not a technology failure. It is an operational one \u2014 and it is straightforward to address.
What We Do
1. We begin by listening — not auditing.
Before we open a single dashboard, we sit down with the people who use Marketing Cloud day to day. We want to understand their frustrations, workarounds, and what they wish worked differently. This is not a tick-box exercise — it is the foundation of everything that follows.
2. We examine the platform end to end.
From Email Studio configuration and Journey Builder architecture to data extensions, automations, and API integrations — we carry out a thorough technical assessment of your Marketing Cloud instance. We identify what is broken, what is underused, and what is creating risk.
3. We evaluate your governance and compliance posture.
Marketing Cloud handles customer data at scale. We assess your GDPR compliance, consent management, permission sets, data retention policies, and audit trails. If there are gaps, you will know about them before a regulator does.
4. We provide a roadmap you can act on.
No jargon-heavy slide decks. You receive a prioritised list of findings, a practical remediation plan, and a face-to-face workshop with your team to walk through it. Every recommendation is tied to a business outcome — not a technical preference.
Investment
From £8,000
+VAT · Scope-dependent
Duration
7–8 days
Deliverable
Prioritised report + roadmap
Includes
Face-to-face team workshop
Then You Choose
Take it forward yourselves.
Use the roadmap and implement the changes with your own team. We ensure the documentation is clear enough for anyone to follow.
Keep us alongside.
Engage JourneyForce on a managed service basis from £4,000/mo +VAT. A bucket of architectural hours your team can draw on for remediation and ongoing support.
Let us take ownership.
If you would rather we manage things directly, we can run Marketing Cloud as a fully managed service — from campaign execution to platform governance.
Experience Includes
Our Marketing Cloud experience spans projects delivered for organisations including National Trust, Dyson, The Economist, and Slimming World — covering platform governance, journey architecture, data extension design, and multi-cloud integration.
Have a conversation with us
No pitch, no obligation \u2014 just a straightforward discussion about your Marketing Cloud challenges and whether we can help.